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YOUR OPINION MATTERS!

Inspections carried out by the Joint Inspection Team (JIT) Wales are undertaken by highly trained specialists with extensive expertise in fire safety, working closely with local authorities, Block Management, and Welsh Fire and Rescue Services. While these partnerships are essential to improving building safety, residents remain at the heart of every inspection.

 

Your experience and insight are incredibly important to us, and we would be grateful if you could take a moment to share your feedback. Your views help shape future inspections and support a consistent, collaborative approach to keeping people safe in their homes.

Joint Inspection Team (Wales)

Customer journey feedback form


PURPOSE

This form captures feedback on your experience with the Joint Inspection Team (JIT). Responses are confidential and used for service improvement.

SECTION A - RESPONDENT DETAILS (OPTIONAL)

Organisation Type:
Local Authority
Managing Agent
Registered Provider
Right to Manage Company

SECTION B - PRE-INSPECTION STAGE

Please rate the following:

The purpose and scope of the inspection were clearly explained:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Information requests were proportionate:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Timescales were reasonable:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree

SECTION C - ON-SITE PHYSICAL SURVEY

Inspectors were professional and courteous:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Inspection was proportionate to risk:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree

SECTION D - POST-INSPECTION STAGE

Debrief and reporting were clear:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Reports were timely and accurate:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree

SECTION E - OVERALL EXPERIENCE

Overall satisfaction:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Would you engage with JIT again?
Yes
No
Unsure
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